Hiring A Home Contractor: Top 10 Questions to Ask Before You Decide
By Kathryn Haley
Don’t ever assume you know the answers. What you expect contractors to do and what they actually do can be miles apart. Ask the questions before you hire them; put their answers down in writing in front of them and you stand a much better chance of your renovation going well.
So here we go. In no particular order, the top 10 questions to ask before hiring your contractor.
1/ How long do you estimate the job will take?
It is important you understand this is an estimate, however, you want the contractor to know they are being held to a reasonable timeline.
2/ What kind of insurance do you carry?
When hiring a contractor or sub-contractor, make sure each carries public liability and property damage insurance. Do your homework by taking the time to check with the insurance agency to verify that the policy is still effective and will be throughout the duration of your renovation.
3/ How big is your crew?
If they work alone the job will take longer than if they have a crew of 2 or 3 guys. You should insist on licenced plumbers and electricians for those areas of the job. Also ask if they are all employees or do they use sub-contractors. They will have more control over employees.
4/ Will YOU be on site every day?
Home owners tend to assume the general contractor will be on site at all times. Rarely is that the case.
5/ Who is responsible for getting permits?
This one will flush out those contractors who don’t want to get permits. Although it may make the job go faster and save a little money, you as the home owner run a huge risk if the workmanship is faulty and there are no permits.
6/ What are the names of 3-5 past clients I can contact?
Speaking with past clients, and if possible, seeing the work done, is very important. I recommend seeing the work since your expectation of finish quality may be different then the person you are speaking with.
7/ What is not included in the quotation that you know I will need?
This one flushes out those contractors who are trying to low ball the quote to get the job, and then come back to you later and add things in. Unforeseen things come up in renovations, however, too many contractor are leaving out things they know you will need just to get the job.
8/ Do you belong to any professional organizations?
They will have more accountability if they are members of professional organizations. These could include:
Home Builders Association
Better Business Bureau
Chamber of Commerce
NKBA (National Kitchen and Bath Association)
9/ What is the schedule of work?
What you are looking for here is an approximate timeline for each sub trade; to find out if there will be people on site every day; what hours they will work; when there will be lulls in the progress. Home owners are often surprised to find out the workers want to start at 7:30 or 8:00 am or work on the weekends.
10/ What is the best way to get in contact with you?
Determine if email, text or calling is the best form of contact. Communication breakdown is the number one source of renovation frustration. Also determine if they are available after business hours to discuss concerns.
So there you have it; the top 10 questions to ask before hiring a contractor. Getting the answers to these questions will give you the clarity you need to make the best choice for you.
Remember, the contractor isn’t the enemy. If both parties are clear of the expectations from the beginning of the project, you stand a much better chance of having a successful renovation; and ultimately that is what you and your contractor want.
Can you think of any other questions to ask? Share them with us in the comments below!
Happy Renovating!
Contractor Nightmares! Here’s How to Avoid Them
By Kathryn Haley
It seems everyone has heard a renovation horror story about someone working with a contractor. Have you? Maybe it is the one where the 2 month project ended up taking 2 years to finish? Or perhaps you have heard the story about the contractor who walked off the job in the middle of the project?
Throughout my years in the industry I have heard many terrible stories and I have seen first hand the results of a job gone bad. I have been brought in to advise and try to help fix the problems. By that time I am dealing with angry, suspicious and tired home owners. Here are some tips to help you keep a good relationship with your contractor so you end up happy with the house of your dreams.
1/ Get references and check them.
This one should be a given, however, many people don’t do this before they sign a contract. Call the references for sure and if possible go and see some work the contractor has done in person. By seeing a finished project you can see if their work is up to your standard. If you just chat with someone on the phone, you don’t know if cracked drywall and bad trim joints are ok with them.
Make sure you have a written contract and that it covers all the areas the contractor is responsible for. If they aren’t willing to take the time and write it down, they won’t be willing to take the time on your house. This should include time lines, a completion date and payment schedules.
2/ Don’t micro manage the workers.
I know you as the home owner are interested in what the workers are doing and some of you want to learn how to do certain things yourselves. However, it is not in your best interest to stand over the workers and watch their every move.
Think about how you would perform your job if someone was standing behind your shoulder all day. Probably not very well. The job will go faster and have fewer mistakes if you let the workers do their job without interupting them and getting in their way. They will appreciate the space and they will do a better job.
3/ Voice concerns quickly.
It is not in your best interest to stand over the trades, however, it is a good idea if you can check in on the progress once or twice a day. If you are working while the renovation is going on, try to get home before the workers leave for the day.
Progress can be made very quickly so if you see something that you aren’t happy with, point it out before it is too late. If you miss the workers, leave a note for them so they can see your concerns the next morning. Or better yet, stay home until they get there so you can explain your concerns in person.
Also, if you come home and you are really happy with the progress that was made or with something specific, leave a note and let them know. You would be amazed at how much good will this creates. Don’t forget the trades are people too and they will be respond to positive feedback.
4/ Keep communication open with the Project Co-ordinator.
Not only do you want to leave notes for the workers when needed, you want to stay in touch with the project co ordinator. They know when the trades are coming and they control the schedule.
It’s a good idea to touch base with them once a day. Don’t call more than that unless there are decisions that have to be made. You don’t what them ignoring your calls because you are hassling them.
5/ It’s not a holiday.
Although it is nice to offer the trades some water or coffee, some homeowners go too far. I have heard stories, and even had my own clients, making the workers lunch, letting them use the pool, or offering beer at the end of the day. I don’t recommend this level of generosity.
There are a couple of things that can happen when you are too generous with the trades. I have seen projects that drag on because the workers are having so much fun they don’t want the project to end. This ultimately upsets the home owner and the renovation company.
The other problem is that once you start these types of perks, it is very difficult to stop them. The workers come to expect them and the power shifts from you. I have seen it first hand where trades are helping themselves to the homeowners fridge and asking when lunch is.
A better idea is plan a small gathering after the project is over for all of the sub trades that have worked on the project. It is an incentive to get the job done, and it allows you to show your appreciation on your terms.
You can have a good relationship with the contractor and the workers if you follow these tips. Remember that they are people and treat them like you would like to be treated. Point out concerns quickly but calmly and maintain a healthy balance between friendly and professional.
Have you experienced a renovation nightmare? Share it with us so we can all learn from it.
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